1. Introduction Welcome to Monaghan Signs (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (https://www.monaghansigns.com/), contact us, or use our signage, design, and wrapping services.
2. Information We Collect We may collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services. The personal information that we collect depends on the context of your interactions with us and may include:
- Contact Information: Name, email address, phone number, and physical or postal address.
- Business Information: Company name, ABN/ACN, and job title.
- Transaction Information: Details about payments, quotes, invoices, and services you have purchased from us.
- Website Usage Data: IP address, browser type, device information, and browsing behaviour collected via cookies or similar tracking technologies.
3. How We Use Your Information We use the information we collect or receive for the following business purposes:
- To provide quotes, deliver services, and fulfill your orders (e.g., designing, manufacturing, and installing signs and vehicle wraps).
- To communicate with you regarding your projects, inquiries, and customer support requests.
- To process payments and manage billing.
- To improve our website, products, and services based on user feedback and website traffic analysis.
- To send administrative information, updates, and marketing communications (you may opt-out of marketing emails at any time).
4. Sharing Your Information We do not sell your personal information. We may share your information with third parties only in the following situations:
- Service Providers: We may share data with third-party vendors, sub-contractors, or service providers who perform services for us or on our behalf (e.g., payment processing, hosting, delivery/courier services).
- Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
5. Data Security We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.
6. Your Rights Depending on your location and applicable privacy laws (such as the Australian Privacy Principles), you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us using the details below.
7. Contact Us If you have questions or comments about this policy, you may contact us at:
Monaghan Signs Address: 7 Hamilton Street, Northgate, QLD 4013 Phone: (07) 3260 5177 Email: admin@monaghansigns.com